PRIVACY & CONFIDENTIALITY POLICY

VESORMO LOGISTICS LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Confidentiality Policy outlines how we collect, use, store, and protect your data in compliance with applicable data protection regulations.

We collect personal information that you provide directly to us, including your name, business name, email address, phone number, shipping and billing addresses, and payment information. When you use our transportation services, we also collect shipment details, delivery instructions, and tracking information.

Additionally, we automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This information helps us improve our services and provide you with a better user experience.

For business clients, we may also collect company information such as business registration details, tax identification numbers, credit references, and authorized representative information to facilitate our business relationship and comply with regulatory requirements.

We use the information we collect for various purposes related to providing and improving our transportation and logistics services. Your personal information enables us to process and fulfill service orders, manage shipments, provide real-time tracking updates, and handle billing and payment processing.

Communication is a key aspect of our service delivery. We use your contact information to send service confirmations, delivery notifications, respond to inquiries and support requests, and provide important updates about our services.

To continuously improve our operations, we analyze usage data to enhance our website functionality, develop new services and features, conduct market research and analysis, and ensure the security and integrity of our systems.

We also use your information for legitimate business purposes such as fraud prevention and security monitoring, compliance with legal obligations and regulatory requirements, enforcement of our terms of service and policies, and resolution of disputes or legal matters.

Your information may be used to personalize your experience with our services, provide relevant service recommendations, send marketing communications (with your consent), and conduct customer satisfaction surveys to better understand and meet your needs.

At VESORMO LOGISTICS LLC, we take the security of your personal information seriously and implement comprehensive measures to protect it from unauthorized access, alteration, disclosure, or destruction.

We employ industry-standard encryption technologies to protect data transmission and storage. All sensitive information, including payment details, is encrypted using SSL/TLS protocols during transmission. Our systems use encrypted databases to store personal information, with access restricted to authorized personnel only.

Our physical and electronic security measures include secure data centers with restricted physical access, regular security audits and vulnerability assessments, firewalls and intrusion detection systems, and multi-factor authentication for system access.

We maintain strict internal policies and procedures including employee confidentiality agreements and data protection training, regular security awareness training for all staff, clearly defined data access controls based on job responsibilities, and immediate incident response protocols for any suspected security breaches.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and update our security practices to maintain the highest standards of data protection.

VESORMO LOGISTICS LLC does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our business and delivering services to you.

We share information with service providers and business partners including transportation carriers and delivery partners, payment processors and financial institutions, technology service providers for website hosting and data storage, and customer support platforms.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your personal data for any purpose other than providing services to us or on our behalf.

We may disclose your information when required by law, such as in response to court orders, subpoenas, or other legal processes, to comply with regulatory requirements and government requests, to protect our rights, property, or safety, and to investigate and prevent fraud or security issues.

In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We may share aggregated or anonymized information that cannot be used to identify you personally for analytics, research, and business intelligence purposes.

You have certain rights regarding your personal information, and we are committed to facilitating the exercise of these rights in accordance with applicable data protection laws.

You have the right to access the personal information we hold about you. You may request a copy of your data by contacting us at info@vesormolog.com. We will provide you with the requested information within 30 days of your request.

If you believe any information we hold about you is incorrect or incomplete, you have the right to request correction or update of your personal data. You can update your account information directly through our customer portal or by contacting our support team.

In certain circumstances, you have the right to request deletion of your personal information. However, we may need to retain certain information for legal, regulatory, or legitimate business purposes. We will inform you of any such requirements when processing your deletion request.

You have the right to object to or restrict certain types of data processing, including marketing communications. You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by updating your communication preferences in your account settings.

For data portability, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.

To exercise any of these rights, please contact our Data Protection Officer at info@vesormolog.com. We will respond to your request within the timeframes required by applicable law.

VESORMO LOGISTICS LLC uses cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts.

Cookies are small text files stored on your device when you visit our website. We use several types of cookies including essential cookies necessary for website functionality, performance cookies to analyze site usage and improve performance, and functionality cookies to remember your preferences and settings.

Essential cookies are required for the website to function properly and cannot be disabled. These include cookies for session management, security, and basic site functionality. Without these cookies, certain features of our website would not be available.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website design, content, and user experience. These cookies track metrics such as page views, time on site, and navigation patterns.

We may also use marketing cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may be set by us or our advertising partners and can track your browsing activity across different websites.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect your ability to use some features of our website.

By continuing to use our website, you consent to our use of cookies as described in this policy. You can modify your cookie preferences at any time through your browser settings or by contacting us for assistance.

If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

You can reach our Data Protection Officer and privacy team through the following channels:

Email: info@vesormolog.com - For general privacy inquiries, data access requests, or to exercise your data protection rights.

Phone: +1 (209) 250-6344 - Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Standard Time.

Mailing Address: VESORMO LOGISTICS LLC, 9702 E. Washington St, Suite 400-PMB 164, Indianapolis, IN 46229 - For written correspondence regarding privacy matters.

We aim to respond to all privacy-related inquiries within 5 business days. For data access requests or more complex matters, we will acknowledge your request immediately and provide a full response within 30 days as required by applicable data protection regulations.

If you are not satisfied with our response or believe we are not processing your personal information in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

We regularly review and update this Privacy and Confidentiality Policy to reflect changes in our practices, technologies, legal requirements, and business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your personal information.